phgl is committed to protecting the privacy and personal data of all Players. This Privacy Policy explains what data phgl collects, why we collect it, how we use and safeguard it, and your rights under Philippine law. It is drafted in compliance with Republic Act 10173 (Data Privacy Act of 2012) and applicable PAGCOR data governance requirements.
These highlights summarise phgl's core privacy principles. Please read the full policy below.
phgl's data practices are fully aligned with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We respect your rights as a data subject — including your right to access, correct, object to, and request deletion of your personal data held by phgl.
All personal data processed by phgl is stored on encrypted servers with access limited to authorised personnel on a need-to-know basis. phgl employs industry-standard technical and organisational measures to prevent unauthorised access, disclosure, or loss of Player data.
phgl does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data sharing with third parties is limited strictly to what is required for platform operations, regulatory compliance, and fraud prevention — as detailed in this policy.
phgl tells you exactly what data it collects, why it collects it, and who it may be shared with. There are no hidden data uses. If phgl's data practices change in a material way, we will notify all registered Players via SMS or email before those changes take effect.
Under RA 10173 and this policy, you have the right to access your personal data held by phgl, request corrections, object to processing, request data portability, and in certain circumstances, request erasure. phgl's Data Privacy Officer can be reached at [email protected].
phgl may be required to share Player data with PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities in accordance with legal obligations. Such disclosures are made only to the extent required by law and are not voluntary commercial data sharing.
Scope: This Privacy Policy applies to all personal data collected and processed by phgl.club ("phgl," "we," "us," "our") in connection with the phgl online gaming platform, including the phgl website, account services, customer support interactions, and marketing communications. It applies to all registered Players and to visitors who access phgl.club without registering.
1.1. phgl.club is the data controller responsible for your personal data as described in this Privacy Policy. As a PAGCOR-licensed online gaming operator in the Philippines, phgl processes personal data in accordance with its regulatory obligations and the Data Privacy Act of 2012 (RA 10173).
1.2. phgl has designated a Data Privacy Officer (DPO) as required under RA 10173. The DPO is responsible for overseeing phgl's compliance with applicable data protection law and serves as the primary point of contact for data subjects exercising their rights.
1.3. To contact phgl's DPO, please use the contact details in Section 15 of this policy.
phgl collects the following categories of personal data in connection with your use of the Platform:
When you create a phgl Account, we collect: full legal name, date of birth, Philippine residential address, mobile phone number, and chosen username. This data is mandatory for account creation and cannot be waived.
To comply with PAGCOR KYC requirements and the Anti-Money Laundering Act (Republic Act 9160 as amended), phgl collects: copies of government-issued Philippine identification documents, proof of address, and in certain circumstances, source of funds documentation and biometric verification data (selfie or video). KYC data is collected and processed only to the extent required by applicable regulation.
phgl collects data related to your financial transactions on the Platform, including: GCash or PayMaya account numbers, bank account details (BPI, BDO, Metrobank) where used for deposits or withdrawals, transaction amounts, dates, and reference numbers. phgl does not store full payment card numbers — card processing, where applicable, is handled by PCI-DSS compliant payment processors.
phgl records all wagering activity on the Platform, including: games played, bet amounts, game outcomes, session timestamps, and bonus usage. This data is required by PAGCOR for audit and compliance purposes and is also used to operate the Platform's loyalty programme.
When you access phgl, we automatically collect: IP address, device type, operating system, browser type, referring URL, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
When you contact phgl's support team via Live Chat or email, we collect and retain records of your communication, including the content of messages, timestamps, and any supporting documents you provide. This data is used to resolve your inquiry and for quality assurance purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, address, mobile | Account creation, identity |
| KYC / Identity | Gov. ID, selfie, address proof | PAGCOR / AML compliance |
| Financial | GCash number, bank details, transactions | Payment processing, AML |
| Gameplay | Bets, wins, session logs | PAGCOR audit, loyalty |
| Device / Technical | IP, device, browser, session | Security, fraud prevention |
| Support Records | Chat transcripts, emails | Issue resolution, QA |
phgl processes your personal data on the following legal grounds as recognised under RA 10173:
phgl uses collected personal data for the following specific purposes:
phgl does not make automated decisions that produce legal or similarly significant effects on you without human review. Account restrictions resulting from automated fraud detection are reviewed by phgl's compliance team before becoming permanent.
5.1. phgl uses cookies and similar technologies to operate the Platform. Cookies are small data files placed on your device that allow phgl to recognise your browser, maintain your login session, and analyse Platform usage.
5.2. phgl uses the following types of cookies:
5.3. You may manage cookie preferences through your browser settings. Disabling essential cookies will affect Platform functionality and your ability to maintain a logged-in session.
6.1. phgl does not sell your personal data. We share personal data only in the following circumstances:
phgl shares Player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities to the extent required by applicable law, PAGCOR licence conditions, and regulatory orders.
phgl shares necessary financial data with GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) to process deposits and withdrawals. These providers process data under their own privacy frameworks and applicable Philippine financial regulations.
phgl works with third-party technology providers for game software, cloud hosting, fraud detection, and analytics. All third-party providers handling phgl Player data are contractually obligated to process such data only for specified purposes and to maintain security standards consistent with phgl's obligations under RA 10173.
phgl may disclose personal data in response to valid legal process, court orders, or law enforcement requests from Philippine authorities, or where disclosure is necessary to protect the rights, property, or safety of phgl, its Players, or the public.
7.1. phgl retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to PAGCOR and AML regulatory minimum retention requirements.
7.2. As a general principle, phgl retains:
7.3. Upon expiry of the applicable retention period, phgl will securely delete or anonymise personal data unless retention is required for an ongoing legal dispute or regulatory investigation.
8.1. phgl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2. In the event of a personal data breach affecting phgl Players, phgl will notify the National Privacy Commission and affected Players in accordance with the timelines and procedures mandated by RA 10173 and NPC Circular 16-03.
As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to personal data phgl holds about you:
To exercise any of these rights, contact phgl's Data Privacy Officer using the details in Section 15. phgl will verify your identity before processing any data rights request.
10.1. The phgl Platform is strictly for individuals aged 21 years and above. phgl does not knowingly collect personal data from persons under 21 years of age. As a PAGCOR-regulated gaming operator, phgl is legally prohibited from providing services to minors.
10.2. If phgl becomes aware that personal data has been collected from a person under 21, the relevant Account will be immediately closed, all associated data will be handled in accordance with regulatory requirements, and the matter will be reported to PAGCOR as required.
10.3. Age verification through KYC document review is a mandatory step in phgl's Account activation process specifically to enforce this restriction.
11.1. phgl may send you promotional SMS messages and email newsletters about bonuses, new games, and platform updates, subject to your consent at the time of registration or subsequently through your Account settings.
11.2. You may withdraw consent for marketing communications at any time by: (a) updating your communication preferences in your phgl Account settings; or (b) responding "STOP" to any marketing SMS from phgl; or (c) contacting [email protected] with a request to unsubscribe.
11.3. Withdrawal of marketing consent does not affect your right to continue using phgl, nor does it affect transactional communications (such as deposit confirmations and withdrawal notifications) that phgl sends as a necessary part of operating your Account.
11.4. phgl does not share your contact details with third-party marketers for their own promotional purposes.
12.1. phgl's primary data processing infrastructure is located within the Philippines. Where phgl engages third-party service providers located outside the Philippines — such as international game software providers or cloud platform partners — personal data may be transferred internationally.
12.2. Any cross-border transfer of phgl Player data is subject to: (a) the receiving party being located in a jurisdiction with adequate data protection standards as assessed by the NPC; or (b) contractual obligations requiring the receiving party to process phgl Player data only in accordance with RA 10173 standards.
12.3. phgl will not transfer your personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate safeguards and, where required, obtaining NPC approval.
13.1. phgl processes gameplay and financial data as part of its responsible gaming framework, including to identify patterns that may indicate problem gambling behaviour. This processing is conducted in the legitimate interests of Player protection and in compliance with PAGCOR's responsible gaming requirements.
13.2. Personal data relating to self-exclusion requests — including the dates, duration, and scope of exclusion — is retained for the full exclusion period and for five (5) years thereafter to: (a) ensure excluded Players cannot re-register during their exclusion period; and (b) maintain records required under PAGCOR's responsible gaming audit framework.
13.3. Responsible gaming data is handled with heightened sensitivity and access is restricted to phgl's compliance and responsible gaming personnel only.
13.4. Full details of phgl's responsible gaming tools and policies are available at phgl.club/responsible-gaming. 🔞 21+ only.
14.1. phgl reviews this Privacy Policy at least every six months and whenever material changes to data processing practices occur. Where changes are material — meaning they affect your rights or the way phgl uses your data in a significant way — phgl will notify registered Players via SMS or email at least fourteen (14) days before the changes take effect.
14.2. Minor clarifications or administrative updates (such as updated contact details) may be made without prior notice but will always be reflected in the policy's "last updated" date displayed at phgl.club/privacy-policy.
14.3. Your continued use of the phgl Platform after the effective date of a policy update constitutes your acknowledgment of the updated policy. If you disagree with material changes, you may close your Account and withdraw from the Platform.
For any privacy-related concerns, data rights requests, or questions about this policy, please contact phgl's Data Privacy Officer through the following channels:
phgl's DPO will acknowledge all privacy requests within three (3) business days and provide a substantive response within fifteen (15) business days. Complex requests may take longer, in which case phgl will notify you of the extended timeline.
If you are dissatisfied with phgl's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph — independently of any remedy available through phgl's internal process.
Document Information: This Privacy Policy is effective as of 1 June 2026 and applies to all phgl Players globally, with particular reference to Players in the Philippines. Governing law: Republic of the Philippines. Primary legislation: RA 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
phgl operates under PAGCOR regulation and Philippine data protection law — your personal data is in safe hands. Join hundreds of thousands of Filipino players who trust phgl for a fair, secure, and entertaining online gaming experience.
🔞 Must be 21 or older. Play responsibly. PAGCOR-regulated.